Refund Policy

We want you to love every Vanausadhi product. If you don't — here is exactly what happens.

The short version

• 7 days to return sealed, unused products for a full refund
• Damaged or wrong item — free replacement, no questions asked
• Refunds land in 5–7 working days after the return reaches us

1. Eligibility

Sealed & unused — full refund within 7 days of delivery. Opened due to a genuine quality issue — store credit or replacement, decided case by case. Change of mind on opened products — not eligible, for hygiene and safety.

2. How to start a return

1. Email care@vanausadhi.com with your order number and a brief reason.
2. We schedule a reverse pickup — usually within 48 hours.
3. Pack the product in the original outer box with the invoice.
4. Once received and checked, the refund is initiated within 24 hours.

3. Refund timelines

UPI/wallet: same day to 48 hours. Cards: 5–7 working days. Net banking: 3–5 working days. COD: NEFT/UPI within 5 working days (bank details required).

4. Damaged, defective or wrong item

Email us within 48 hours of delivery with a photograph of the outer box, the product and the invoice. We ship a free replacement at our cost.

5. Cancellations

Orders can be cancelled free of charge until they are packed. After dispatch, use the standard return process.

6. Non-returnable items

• Gift cards
• Products marked "Final Sale"
• Combos or kits where any single item has been opened

7. Contact

Care team: care@vanausadhi.com · Mon–Sat, 10am–7pm IST.